Studio Operational Health Score

Take this 2-minute assessment to discover your operational health score and find out how many hours you're losing to manual admin each week.

Question 1 of 10

When a member's payment fails, what happens?

It auto-retries and I get notified only if it keeps failing

I get notified and have to manually follow up

I often don't know until weeks later

Question 2 of 10

How do you handle billing dates for members who join mid-month?

Everyone bills on the same day automatically

Each member bills on their join date (messy but works)

I manually adjust dates in Stripe/spreadsheet

Question 3 of 10

When a student cancels last-minute or no-shows, what happens?

Waitlist is auto-promoted, credits handled, I'm notified

I manually contact the waitlist and adjust credits

The spot stays empty — I don't have a waitlist system

Question 4 of 10

How do you collect contracts and waivers from new members?

They sign digitally during checkout — it's required to purchase

I send a separate link/email after they sign up

Paper forms, or I forget to send them

Question 5 of 10

When a member asks to pause their membership, how do you handle it?

They request it, system handles pause/resume + credit adjustment

I manually pause in Stripe and track when to resume

I cancel and hope they re-sign (or I give free months)

Question 6 of 10

Do you enforce cancellation/termination fees in your contracts?

Yes — the system automatically charges them

I have a policy but rarely enforce it (awkward)

I don't have a cancellation policy

Question 7 of 10

When someone fills out a contact form or inquiry, how fast do you respond?

They get an immediate automated response + I'm notified

I try to respond within 24 hours

When I get around to it (could be days)

Question 8 of 10

How do you manage your recurring class schedule?

Set it once, sessions auto-generate months ahead

I manually create each week/month of classes

I update a PDF/image and post to social media

Question 9 of 10

Can your members manage their own accounts (update payment, cancel, view history)?

Yes — they have a full self-service portal

For some things, but they email me for changes

Everything goes through me

Question 10 of 10

If you sell class packs or punch cards, how do you track usage and expiration?

The system tracks it automatically — I see remaining credits

I track in a spreadsheet or notes

Honor system / I don't really track it

I don't sell class packs

Email Address (optional - to receive your detailed report)

Studio Name (optional)

Are You Running Your Studio, or Is It Running You?